"Driver" means an independent third party offering transportation services.
"User" refers to any person who avails Oto's services through the mobile app.
Users must create an account using accurate, up-to-date information.
Users are responsible for maintaining confidentiality and security of their login credentials.
The company reserves the right to suspend or terminate accounts for violations of terms.
Oto offers a platform that connects users with third-party drivers for transportation services.
Booking is subject to availability, and Oto does not guarantee the fulfillment of any booking.
Users must comply with local laws while availing of the services, including wearing seat belts and adhering to traffic rules.
Users can pay via cash, Oto Money (wallet), or other available online payment methods.
Payments are inclusive of applicable taxes.
Fare estimates provided at the time of booking are subject to change based on actual ride conditions like traffic, tolls, or route deviations.
Oto reserves the right to charge cancellation fees if a booking is canceled after the driver has been assigned.
Cancellation charges may apply if users cancel after a booking is confirmed.
Refunds for cancellations, service disruptions, or incorrect charges are processed at the company's discretion.
Users must behave respectfully and avoid misconduct with drivers.
Carrying hazardous or illegal items, as well as engaging in illegal activities during rides, is prohibited.
Users must promptly report any safety concerns or disputes with drivers to Oto's support team.
Drivers must provide clean and well-maintained vehicles.
They must comply with local transportation and traffic laws.
Drivers are independent contractors and are not Oto employees.
Oto is not liable for delays, cancellations, or non-availability of services caused by third-party drivers.
In case of disputes, Oto’s liability is limited to a maximum of ₹1,000.
The company does not guarantee uninterrupted access to its platform or services.
Oto reserves the right to suspend or terminate user accounts for violating terms, misuse, or fraudulent activities.
Users can delete their accounts at any time by contacting Oto’s support team.
Oto collects and processes user data in accordance with its Privacy Policy.
Personal data may be shared with third parties for service delivery, marketing, or legal compliance.
These terms are governed by the laws of India.
Any legal disputes will be resolved exclusively in the courts of Gautam Budh Nagar, Uttar Pradesh 201304 (INDIA).