Personal Information: Name, email address, phone number, payment information, and other details provided during account registration.
Location Data:Real-time GPS location to facilitate ride bookings and provide accurate service.
Device Information:Information such as device model, operating system, IP address, and app usage behavior.
Transaction Data:Details of completed bookings, payments, and ride history.
To provide core services such as booking rides and facilitating payments.
To enhance user experience by offering tailored features and personalized promotions.
For customer support, to address complaints, and resolve disputes.
To improve platform functionality, security, and performance through analytics.
To comply with legal obligations, fraud detection, and prevention.
Third-party Service Providers:Data may be shared with payment processors, cloud storage providers, or marketing partners as necessary to deliver services.
Drivers:Basic trip-related information such as name, contact details, and pickup/drop-off locations are shared with drivers.
Legal Compliance:Information may be disclosed to authorities in compliance with laws, court orders, or regulations.
Business Transfers:In the event of a merger, acquisition, or sale of assets, user data may be transferred to the new entity.
Access and Review:Users can access and review their personal information through their account.
Correction:Users may request corrections to inaccurate or incomplete data.
Data Deletion:Users can request account deletion and the removal of personal data by contacting customer support.
Withdrawal of Consent:Users may opt out of receiving promotional communications or withdraw consent for specific data processing.
Oto employs robust encryption and secure data storage mechanisms to protect user information.
Regular audits and monitoring ensure compliance with data security standards.
Users are advised to keep account credentials confidential to prevent unauthorized access.
Data is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Ride history and payment records are retained to comply with regulatory requirements.
Oto may update this policy periodically. Users will be notified of significant changes through the app or email.
Continued use of Oto’s services after updates implies acceptance of the revised Privacy Policy.